Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy explains how LuckyMister may collect, use, store, disclose, and otherwise process information in connection with its online gambling platform, related services, mobile-compatible access, customer support functions, payment processing, account administration, and associated website features. For the purposes of this policy, “LuckyMister,” “the platform,” “we,” “us,” and “our” refer to the LuckyMister brand operated by Cerberlot N.V.

This policy is intended to provide general information about the handling of personal and related data when individuals visit the website, create an account, participate in gaming activities, make deposits or withdrawals, communicate with support, use cryptocurrency-related features, or otherwise interact with the services. It applies to users from various jurisdictions, including users located in the United Kingdom, subject to applicable local restrictions and the availability of the platform in a given region.

By accessing or using the platform, users acknowledge that certain information may be processed as necessary for account creation, service delivery, security monitoring, legal compliance, fraud prevention, payment administration, and operational management. This policy should be read together with any applicable Terms and Conditions, cookie notices, bonus terms where relevant, and any additional notices presented at the point of data collection.

Because LuckyMister operates internationally and may make services available across multiple countries, data processing practices may vary depending on the user’s location, the payment method used, verification requirements, or applicable legal obligations. Where specific legal standards or jurisdiction-specific rights apply, those may supplement the general terms of this policy.

Types of Information Collected

LuckyMister may collect different categories of information depending on how a user interacts with the platform.

Personal Information

Personal information may include identifying and account-related data provided during registration, verification, or ongoing account use. This may include name, date of birth, residential address, email address, telephone number, username, account credentials, payment-related details, and transaction history. Where identity or eligibility checks are required, additional documentation may be requested, such as proof of identity, proof of address, age verification records, or source-of-funds information where appropriate.

In the context of financial activity, information related to deposits, withdrawals, payment instruments, cryptocurrency wallet interactions, and billing records may also be processed. Such information may be used to verify account ownership, manage payment requests, prevent unauthorized use, and comply with anti-fraud or regulatory obligations.

Technical Information

Technical information may be collected automatically when users access the website or platform. This may include IP address, browser type and version, device type, operating system, language settings, referral URLs, access times, session duration, clickstream data, login activity, and general usage information. Information about connection quality, security events, failed login attempts, and device identifiers may also be processed for service integrity and security monitoring.

Where mobile optimization or cross-device functionality is used, the platform may collect data necessary to deliver compatible display settings, maintain user sessions, and identify suspicious access patterns.

Voluntary Information

Users may also provide information voluntarily through communications and interactions with the platform. This may include messages sent via live chat, email, phone support, help requests, responses to surveys or account reviews, participation in loyalty or VIP-related programs where relevant, and any other content submitted through support or account interfaces.

If a user communicates with customer support regarding verification, payment issues, technical errors, responsible gambling concerns, or account restrictions, the platform may retain those communications and related records for service administration, dispute handling, and compliance purposes.

How Information Is Used

LuckyMister may use collected information for legitimate operational, contractual, security, and compliance-related purposes connected to the delivery of its services.

Common purposes of processing may include:

• creating and maintaining user accounts;
• verifying identity, age, and eligibility to use the platform;
• processing deposits, withdrawals, chargeback reviews, and payment confirmations;
• enabling access to games, live dealer content, and account features;
• monitoring transactions and gameplay activity for fraud, abuse, collusion, bonus misuse, or other prohibited conduct;
• providing customer support and responding to user inquiries;
• maintaining internal records and operational reporting;
• improving website functionality, performance, compatibility, and security;
• enforcing terms, policies, and platform rules;
• complying with licensing, legal, regulatory, tax, accounting, audit, and anti-fraud obligations;
• investigating complaints, disputes, and suspected violations;
• applying responsible gambling controls where relevant and available under platform rules.

Information may also be used in aggregated or de-identified form for internal analytics, service evaluation, platform stability, and the improvement of user experience. Where information is used for such purposes, reasonable efforts may be made to limit direct identification where not required.

LuckyMister does not need to collect every category of information in all circumstances. The scope of data processed may depend on the user’s activity, payment method, verification status, location, and use of optional features.

Cookies and Tracking Technologies

The platform may use cookies and similar tracking technologies to support website functionality, user authentication, security, analytics, and interface customization. Cookies are small data files stored on a user’s device that help the website recognize repeat visits, maintain session continuity, remember selected settings, and collect technical information regarding interaction with the site.

The types of cookies and related technologies that may be used include:

Essential Cookies

These are generally necessary for the operation of the website and platform. They may support login authentication, account session management, fraud prevention, navigation, and secure access to restricted areas.

Functional Cookies

These may remember user preferences such as language, region, display settings, or device-related adjustments in order to improve usability.

Analytics and Performance Technologies

These may collect information about website usage, page visits, traffic patterns, session behavior, and error reports. This information is commonly used to evaluate platform performance, identify technical problems, and improve website structure or content delivery.

Security and Fraud Detection Tools

Certain tracking mechanisms may be used to detect suspicious activity, identify unauthorized access attempts, limit abuse, or investigate unusual transaction patterns.

Users may have the ability to manage cookies through browser or device settings. However, restricting essential cookies may affect the availability, security, or functionality of some services.

Data Sharing and Disclosure

LuckyMister may share information with third parties where such disclosure is necessary for the operation of the platform, compliance with legal obligations, or protection of legitimate business and user interests.

Information may be shared with the following categories of recipients:

Service Providers

Third-party providers may assist with payment processing, identity verification, website hosting, data storage, technical infrastructure, analytics, fraud prevention, customer support systems, game delivery, cybersecurity, and administrative services. These providers may access information only to the extent reasonably necessary to perform services on behalf of the platform.

Payment and Financial Partners

Information relevant to deposits, withdrawals, payment verification, chargeback handling, and transaction review may be shared with payment processors, card service providers, banks, e-wallet services, cryptocurrency-related service partners, or other financial intermediaries involved in processing user transactions.

Regulatory, Legal, or Enforcement Authorities

Information may be disclosed where required by law, legal process, regulatory request, court order, licensing obligations, or where necessary to establish, exercise, or defend legal claims. Disclosure may also occur where reasonably necessary to investigate fraud, money laundering concerns, account abuse, or threats to platform security.

Corporate and Operational Transfers

If there is a merger, acquisition, restructuring, asset transfer, corporate reorganization, or similar transaction involving the operation of the platform, information may be transferred as part of that process, subject to appropriate confidentiality and security considerations.

LuckyMister does not state in this policy that user information is sold. Any disclosure should be interpreted in the context of service delivery, compliance, fraud prevention, and lawful operational purposes.

Data Storage and Security Measures

LuckyMister may retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, legal compliance, dispute resolution, fraud monitoring, financial recordkeeping, and enforcement of platform rules. Retention periods may vary depending on the type of data, the nature of the user relationship, and applicable legal or operational requirements.

The platform states that SSL encryption technology is used to help protect user information and financial transactions during transmission. In addition, reasonable technical and organizational safeguards may be used to reduce the risk of unauthorized access, loss, misuse, alteration, or unlawful disclosure of data. Such measures may include access controls, account authentication procedures, internal permission limits, monitoring systems, secure storage environments, and review of suspicious activity.

Despite the use of security measures, no online platform can guarantee absolute security. Users are generally responsible for maintaining the confidentiality of login credentials, using secure devices and networks, and notifying the platform if they suspect unauthorized activity on their account.

Where third-party processors or service providers are involved, data security may also depend in part on those external systems and contractual arrangements. The platform may take reasonable steps to work with providers that support appropriate security standards for their functions.

User Rights and Choices

Depending on the jurisdiction in which a user is located, users may have certain rights regarding their personal information. These rights may include the ability to request access to personal data, request correction of inaccurate information, request deletion in appropriate circumstances, object to certain processing activities, request restriction of processing, or request portability where legally applicable.

Users may also have choices regarding:

• updating account information;
• changing certain communication preferences;
• managing cookies through browser settings;
• submitting account-related requests through available support channels;
• providing or withholding optional information, subject to service limitations where data is necessary for account operation or compliance.

Some requests may be limited where the platform is required to retain or continue processing information for legal, security, contractual, accounting, fraud prevention, or regulatory reasons. For example, information related to identity verification, payment records, suspicious activity reviews, self-exclusion or responsible gambling restrictions where applicable, and dispute handling may need to be retained despite a deletion request.

Where rights requests are made, the platform may require sufficient information to verify the identity of the requesting individual before taking action.

International Data Transfers

Because LuckyMister serves international players and may rely on service providers, infrastructure, and operational support located in multiple jurisdictions, personal information may be transferred to, processed in, or accessed from countries other than the country in which the user resides.

Such international data transfers may occur for account administration, payment processing, customer support, hosting, compliance checks, technical maintenance, fraud monitoring, and business continuity purposes. Data protection standards may differ between jurisdictions, and some countries may not provide the same level of legal protection as the user’s home country.

Where cross-border transfers occur, reasonable measures may be used to support lawful and secure processing, taking into account the nature of the transfer, the operational necessity involved, and the safeguards available through internal procedures or third-party service arrangements.

Users located in the United Kingdom or other jurisdictions with specific data transfer protections should be aware that the platform operates internationally and is not regulated by the UK Gambling Commission. As a result, regulatory protections and oversight available under domestic frameworks may not apply in the same manner as they would with locally regulated operators.

Protection of Minors

The platform is intended only for persons who are legally permitted to participate in online gambling under the laws applicable to them. LuckyMister is not intended for use by minors, and individuals under the age of 18, or under any higher minimum legal age that may apply in their jurisdiction, should not use the services.

LuckyMister may take steps to verify age and identity during registration, account review, payment processing, or withdrawal requests. If it becomes apparent that an account has been created or used by a person below the applicable legal age, the platform may suspend or close the account and take such further action as may be required under its internal policies or legal obligations.

Any information believed to have been collected from a minor may be subject to investigation, restriction, or deletion where appropriate, taking into account legal retention duties and the need to prevent misuse or fraud.

Policy Updates and Changes

LuckyMister may update or amend this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technology, service features, security standards, or data processing activities. Any revised version may be published on the website with an updated effective date or similar notice where applicable.

Users are encouraged to review this policy periodically to remain informed about how information may be collected and processed. Continued use of the platform after changes take effect may be treated as acknowledgment of the updated policy to the extent permitted by applicable law.

Where material changes significantly affect the handling of personal information, the platform may provide additional notice by appropriate means within the service environment if reasonably practicable. However, the manner and timing of any notice may depend on the nature of the update and the legal or operational context in which the change is made.

This Privacy Policy is intended as a general statement of information handling practices and should not be interpreted as creating rights beyond those provided under applicable law, contract, or platform rules.